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Privacy Policy

Privacy Policy

This policy governs the manner in which 10 Foot Wave, LLC collects, uses, maintains and discloses information collected from Users of the Site and Services. This privacy policy applies to this website and all products and services offered by 10 Foot Wave, LLC.

BASICS

DEFINITIONS

  • “We” or “us” refer to 10 Foot Wave, LLC, a North Carolina limited liability corporation.
  • “Site” refers to this website.
  • “Services” or “Products” refer to the products and/or services we provide.
  • “You”, “user”, or “member” refer to the person or entity that’s registered with us to use the Services.
  • “Aggregate Information” refers to information we combine about you or other Users which may include, but isn’t limited to, names, email addresses, demographic information, IP addresses and location.

CHANGES

10 Foot Wave, LLC has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

SCOPE

This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you.

QUESTIONS & CONCERNS

If you have any questions about this Privacy Policy, the practices of this Site or our Services, please contact us at:

10 Foot Wave, LLC
7401 Carmel Executive Park Drive
Suite 106
Charlotte, NC 28226
(704) 313-0399
support@10footwave.com

YOUR INFORMATION

INFORMATION WE COLLECT

PERSONAL

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the Site, register on the Site, use our Services, and in connection with other activities, services, features or resources we make available on our Site or Services. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL

We may collect non-personal identification information about Users whenever they interact with our Site or Services. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site or Services, such as the operating system and the Internet service providers utilized and other similar information.

COOKIES

Our Site and Services may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site or Services may not function properly.

MOBILE APP

When you use our mobile app, we may collect information about the type of device and operating system you use. We may ask you if you want to receive push notifications about activity in your account. If you opt in to these notifications and no longer want to receive them, you may turn them off through your operating system. We don’t access or track any location-based information from your mobile device unless you’ve given us permission. We may use mobile analytics software to help us better understand how people use our application. We may collect information about how often you use the application and other performance data. We don’t collect or link that data with any personally identifiable information.

USE AND DISCLOSURE

10 Foot Wave, LLC collects and uses Users personal information for the following purposes:

  • To promote use of our Services. We may use your Personal information to periodically send you emails about new Services we provide.
  • To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site and Services.
  • To improve our Site and Services. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To send System notifications. We may let you know about changes to our Services.
  • To communicate with you about your account and provide customer support.
  • To meet legal requirements like complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
  • To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
  • To prosecute and defend a court, arbitration, or similar legal proceeding.
  • To provide, support, and improve the Services we offer. This includes aggregating information from your use of the Site and Services and sharing such Aggregated Information with third parties.

PUBLIC INFORMATION AND THIRD PARTIES

BLOG

We have a public blog on our Site. Any information you include in a comment on our blog may be read, collected, and used by anyone.

SOCIAL MEDIA

Our Services includes social media features, like posting content to social media accounts. These features may collect information about you, your name, email address, or IP address. We will only use this Personal Information as documented in the Use and Disclosure section of this policy.

SECURITY

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Services and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.