Support

The 10 Foot Wave Mobile App is currently available for iOS in the iTunes App Store and Android in the Google Play Store.

Video On Demand

You can watch on demand videos directly from your device.  Click on the menu icon in the top left corner then click the desired playlist.  Scroll down to explore all videos for the selected playlist.  You can filter videos by category using the filter icon in the top right corner.  To play the video simply click the video.  Alternatively, you can use the video menu (indicated with 3 vertical dots) and select the play option.

Downloaded Videos

You can download videos to your device to play when you’re not connected to the internet.  There are 2 ways to download a video:

  1. Click Download from the video menu
  2. Play the video then click the Download (cloud) icon

To access your downloaded videos click on the menu icon in the top left corner and click the Downloaded Videos option.

When a video has been downloaded you will see the Download (cloud) icon in the top right corner of the video thumbnail.  Also, when playing a downloaded video the Download (cloud) icon will be red.

You can remove a downloaded video from your device by clicking the Remove Download option from the video menu or by clicking the red Download (cloud) icon when playing a video.

Send Email

You can send an email with video links to your customers.  There are 2 ways to add a video to an email:

  1. Click Share from the video menu
  2. Play the video then click the Email (envelope) icon

Each option above will display a popup to add the video to an email (and send at a later time) or add the video to an email and send now.  Once you’re ready to send the email click on the menu icon in the top left corner and click the Send Email option.  A new screen will appear that lists the videos to include in your email.  On this screen you have the option to remove videos from your email or send the email.  To continue click Next in the top right corner.  A new screen will appear for you to enter the To email address, a subject, message, and optional attachment.  Once you’ve filled out the form click Send Email.

When a video has been added to your email you will see the Email (envelope) icon in the top right corner of the video thumbnail.  Also, when playing a video that has been added to your email the Email (envelope) icon will be red.

You can remove a video from your email by clicking the Remove From Email option from the video menu or by clicking the red Email (envelope) icon when playing a video.

Offline Access

You can access downloaded videos on your device when you’re not connected to the internet.  To access your downloaded videos click on the menu icon in the top left corner and click the Downloaded Videos option.

Contact Us

If you’re having trouble contact us anytime using our contact form or call us at (877) 320-9358.