What do customers hear when you put them on hold? Hopefully not silence.
When customers are placed on silent hold, their wait time feels longer and chances are, they'll hang up - leaving them dissatisfied with their experience. Strategic on-hold messaging keeps customers on the line, informs them about your products and promotions, and engages them to increase customer satisfaction.
Why On-Hold Messaging?
On-Hold Messaging gives your callers the right message, at the right time, with the right sound.
Curious what On-Hold Messaging sounds like? Here are a few samples from different industry and different voice talent to give you an idea how your On-Hold Messaging could sound.
Benefits of On-Hold Messaging
A simple call-to-action can make all the difference in creating a sale.
Promote add-ons, additional services, and specials while Customers wait on-hold.
Hold time is the perfect time to drive traffic to your website and other properties.
Don't Hang Up On This Opportunity
On-Hold Messaging is a simple, affordable way to improve your customer experience. And it works with most phone systems out of the box.
If you want want a custom way to engage callers with messaging about your brand, contact us for a free consultation. We'll go over your business goals, marketing challenges, and discuss how On-Hold Messaging can help you achieve your goals.